Last updated · 2 October 2026
Refund Policy
Yours until someone outbids you. No refunds for being outbid. Your statutory rights are unaffected.
What is not refundable
Subject to your statutory rights, being outbid or moved to another spot, receiving fewer visits than expected, deciding not to upload a video, changing your plans, or having prohibited content rejected does not qualify for a refund of your screen payment.
If your spot is taken during payment
You get the best available spot at or below your chosen spot at no extra charge. If only a better spot is free, you get that instead. If nothing is free, Ethan arranges a full refund through Dodo Payments. We aim to submit the refund within two working days after confirming that no spot can be provided. The time it takes to reach you depends on your payment provider.
Video credit
If a generation request is refused, its reserved video credit is returned: 10 seconds for a ten-second request, or five seconds for a five-second request. This does not refund your screen payment.
When we will investigate
Contact us promptly about a duplicate charge, unauthorized payment, incorrect amount, or a technical failure that prevented a successfully paid bid from being recorded. We will investigate and correct the transaction or arrange a refund when appropriate. Your rights under applicable law and Dodo Payments’ buyer terms still apply.
How to ask
Email ethan@midnightscreens.com from the purchase email and include the receipt or transaction identifier. Do not send card details.